In the world of support, social media can be a powerful tool. Here's how to successfully incorporate social media into your support strategy.
VideoAfter Apple unveils the iPhone 6 today, you'll hear about it just about everywhere -- on TV, on news websites, and relentlessly on Twitter and Facebook. Just about the only places you won't hear
Perhaps the biggest threat to social media marketing is the gulf between what marketers and consumers think is acceptable
Brands must validate their existence on social media to win the hearts and minds of their customers
Reddit has banned controversial groups that have been a hub for leaked celebrity nudes over the past week.
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